lawired.blogg.se - Symantec endpoint protection support portal

If you hover over the cursor on the Case Icon, it shows up if you’re Supported by a Partner or Broadcom. Locate the product you require support on, by clicking the Site Name / Site ID -> Entitlements Details or by Searching with Product name / Serial number in the Search bar and then, click the Case icon, to be redirected to the appropriate Wolken Case Management Portal (i.e.

Click Continue to be redirected to the My Entitlements Portal.

Broadcom Support and Partner Support), then, you'll receive this pop-up message after clicking Case Management.

If your Broadcom Products & Services are supported by Multiple Support Partners (i.e.

Click Continue to be redirected to the appropriate Partner Wolken Case Management Portal, from where you can request support by clicking Create Request tab.

If all your Broadcom Products & Services are supported by a single Support Partner, you'll receive the following pop-up message.

Click on the Case Overview tile or My Cases tab to access the Wolken Case Management page.

Enter your Broadcom Support Portal login details.

Navigate to the Broadcom Support Portal of Symantec.

*IMPORTANT* - Please allow up to 1hr after the creation of your Broadcom Support Portal Profile before accessing the Case Management Portal. Once you have an upgraded Broadcom Support Portal Profile, follow these steps closely to open a support case.

Once registered, you can begin using your Broadcom Support online account. If registering to a company site that is not your own, please provide the name and contact person at the company that can provide approval for your access or request for an approval email from customer to allow you access to their Site ID. To avoid delays and expedite processing, we strongly recommend registering using your corporate email domain.Add additional Site ID to your User Profile.Click Login and enter your Broadcom Support Portal login details.Navigate to the Broadcom Support Portal.Click HERE for instructions.Īdd additional Site ID (Note: if required, else skip this section) Upgrade your Basic User Profile by adding a Site ID to your account.Welcome to M.Tech & Broadcom Aggregation Technical SupportĬreate a Broadcom Support Portal Profile (Note: if you already have a Broadcom Support Portal Profile skip this section)